You have come through to this page from a website which is owned and operated by Global Skills (Teldraw Pty Ltd). In this policy, “us”, “we” or “our” means Global Skills (CAN) and its related bodies corporate.

This policy sets out:

  • what is considered personal information;
  • what personal information we collect and hold;
  • how we collect, hold, use or disclose personal information;
  • the purposes for which we collect personal information;
  • what happens if we are not able to collect personal information;
  • how to seek access to and correct your personal information;
  • how to contact us.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act) (subject to exemptions that apply to us under that Act).  We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations.

All personal information held by us will be governed by the most recently updated policy. Your privacy matters to us, so whether you are new to Global Skills or are a long time participant, please take the time to get to know our practices.

What is personal information?

When used in this policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you.

This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses). If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?

We, or third parties, may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number;
  • age or birth date;
  • profession, occupation or job title;
  • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise.

Cookies 

In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us or our third party providers to recognise your computer and greet you each time you visit certain websites, without bothering you with a request to register or log-in. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.

How we collect personal information?

We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:

  • through your access and use of certain websites, electronic direct marketing and telemarketing through third parties; and
  • during conversations between you and our representatives.

We may also collect personal information from third parties including:

  • third party companies such as credit reporting agencies, law enforcement agencies and other government entities;
  • advertisers;
  • mailing lists;
  • contractors and business partners.

Why do we collect, hold, use and disclose personal information?

The primary purpose for which we collect information about you is to enable us to provide you with the best possible quality of customer service. We may collect, hold, use and disclose your personal information for the following purposes:

  • to provide products and services to you;
  • to provide you with news, information or advice about new products and services of third parties;
  • to communicate with you including by email, mail or telephone;
  • to manage and enhance our products and services;
  • to personalise and customise your experience;
  • to verify your identity;
  • to provide as part of business data to third parties if you have authorised us to do so;
  • to conduct business processing functions for operation of our websites or our business;
  • for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers;
  • to provide your updated personal information to us, our contractors or external service providers;
  • to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity;
  • and/or as required or permitted by any law (including the Privacy Act).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described in this policy, some or all of the following may happen:

  • we may not be able to provide you with the products or services you requested, either to the same standard, or at all;
  • we may not be able to provide you with information about products and services that you may want; or
  • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

How do we disclose your personal information?

We may disclose your personal information to:

  • our employees, contractors or external service providers for the operation of our website or our business, fulfilling requests by you, and otherwise provide products and services to you
  • our existing or potential agents, business partners or joint venture entities or partners;
  • specific third parties authorised by you to receive information held by us;
  • the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary;
  • as required or permitted by any law (including the Privacy Act).

Direct marketing materials

We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using the opt-out facilities provided (e.g. an unsubscribe link). We will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.

If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us using the details provided below.

Accessing and correcting your personal information

You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. T

here may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. 

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. We request that you keep your information as current as possible so that we may continue to improve our service to you.

How you can complain about a breach of privacy

If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it.

We have a formal procedure for investigating and dealing with privacy breaches. Once the Privacy Officer receives a complaint, whether it is in writing or verbal means, the Privacy Officer will commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek any further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Please contact our Privacy Officer at:

Privacy Officer 

Global Skills

19 Lemongrove Road, Penrith 2750

Telephone: 02 46238752

Email: info@globalskills.com.au